Attracting and retaining the strongest team to reach your ambitions
Full conference agenda
Twelve sessions. One day. Every hour built to deliver a specific, implementable outcome. No filler — just the conversations that will define property management in 2027.
Registration and networking
MC welcome
Every great agency starts with a vision, but turning that vision into a market-leading business takes more than ambition.
In this fireside conversation, three experienced leaders unpack what it really takes to build a high-performing agency, from making the big calls on growth and culture to staying relentlessly focused on the customer.
They’ll share the lessons, mistakes and defining moments from their own journeys, and get candid about what separates agencies that plateau from those that keep finding new ways to grow.
Expect practical insight on building a strong culture, creating genuine customer loyalty, bringing your people with you, and turning long-term ambition into the decisions you make every day.
Winning new managements isn't about making more calls. It's about building a business that attracts opportunities before you ever pick up the phone.
Winning new managements isn't about making more calls. It's about building a business that attracts opportunities before you ever pick up the phone.
From building one of Australia's most awarded property management businesses to launching a specialist investor-focused agency, Simone Shirvington has built her reputation on disciplined business development, exceptional customer service and a relentless focus on long-term relationships.
In this practical session, Simone Shirvington - this year's REB Awards Excellence Award winner - shares the habits, systems and daily disciplines that consistently drive rent roll growth.
You'll learn how to prioritise the activities that matter, build a pipeline that keeps delivering, manage your time effectively, set meaningful performance targets, and create a customer experience that turns referrals into your most valuable source of new business.
Whether you're a BDM, property manager, principal or looking to build a career in property management, you'll leave with a practical blueprint for creating sustainable growth that isn't dependent on market conditions.
Morning tea and networking
Lunch and networking
KNOW YOUR CUSTOMERS
TACTICAL Your customers aren’t landlords or tenants. They’re people. People with different goals, different expectations and different levels of property knowledge.
PRACTICAL In a world where automation is rapidly replacing human tasks, how do you know where to draw the line?
Strengthening relationships to retain your customers and grow your business
Your customers aren’t landlords or tenants. They’re people. People with different goals, different expectations and different levels of property knowledge.
It’s only by understanding what sets your customers apart that you can instil the confidence that you’re the right partner to help them get the most from their investment.
In this fast-paced session, Jason Back explores why customer experience is an essential commercial strategy. He’ll unpack how anticipating customer expectations, building trust and proactively creating value can drive stronger retention, more referrals and sustainable rent roll growth.
You’ll leave with a clear understanding of why customer-centric businesses outperform commercially, and how becoming a trusted adviser, rather than simply a property manager, can give your business a genuine competitive advantage.
In a world where automation is rapidly replacing human tasks, how do you know where to draw the line?
It’s a fine balance. Mastering the array of tech tools at your disposal can improve efficiency and profitability, but create too much distance between yourself and your customer, and you risk losing your human grip on their business.
In this session, Jason Back explores where technology should end and the human touch should begin. He’ll challenge you to think more deeply about your customers and decide which touchpoints technology can own, and which moments should always remain human.
You’ll leave with real-world insight into where growth agencies are automating to save time, and where they’re deliberately leaning in to strengthen customer relationships, build trust and deliver a better experience.
SCALE SUSTAINABLY
Deploying technology to serve your customers and protect and compound growth
We’ve been conditioned to expect things instantly via same-day fulfilment, short-form content, and AI that thinks faster than us, and increasingly, for us.
As a property manager, you’re not immune to these expectations. Complacency will kill your rent roll, while exceptional service will give your customers a reason to stay.
Service at scale requires technology. But the agencies that thrive over the next decade won’t necessarily have the newest technology. They’ll be the ones that best understand how technology is changing customer behaviour, trust and expectations.
In this keynote, we'll look at how technology has reshaped consumer behaviour across industries, how the best businesses have responded, and what property management can learn from those already adapting to the new expectations of their customers.
Closing keynote
The future won't belong to the biggest or busiest agencies. It will belong to those of you who adapt first, execute consistently, and never stop raising the standard of what great property management looks like.
Throughout the day, you've explored the behaviours, systems and strategies that separate the industry’s best property managers from those simply keeping pace.
To close the day, you’ll hear from one of Australia's most respected property management leaders on what it takes to bring every piece of the puzzle together, and where they see the profession heading next.
You'll leave with practical insights into the operating disciplines, leadership mindset and growth strategies that underpin sustainable profitability, and a clear vision for what the next generation of property management businesses will look like.
MC close
EVENT CONCLUDES
Full agenda including break timings and session materials provided upon registration.
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