Attracting and retaining the strongest team to reach your ambitions
Full conference agenda
Twelve sessions. One day. Every hour built to deliver a specific, implementable outcome. No filler — just the conversations that will define property management in 2027.
Registration and networking
MC welcome
BUILD YOUR TEAM
TACTICAL Build a team that performs under pressure
PRACTICAL Make high performance your everyday standard
Build a team that performs under pressure
High-performance sport isn't built around individuals. It's built around environments where ordinary moments are executed extraordinarily well, every single day.
It’s the same for your business. Agencies with engaged, accountable teams adapt faster, deliver better customer experiences, and create more valuable businesses. Those that don't face high turnover, inconsistent service and stalled growth.
This session comes from a world where the finest margins make all the difference. The same principles that create championship teams can help you build a more resilient, accountable and commercially successful business.
Your culture exists whether you shape it or not – so start shaping it.
Make high performance your everyday standard
High-performance cultures don't happen by accident. They're built deliberately, through leadership, accountability, and standards that shape every interaction.
This session explores the practical strategies elite sporting organisations use to attract exceptional talent, develop leaders, and create environments where high performance becomes the norm, not the exception.
You'll discover how to translate these principles into your own agency, building a team that embraces change, takes ownership, and consistently delivers outstanding customer experiences.outstanding customer experiences.
What it takes to build a market-leading agency
Every great agency starts with a vision, but turning that vision into a market-leading business takes more than ambition.
In this fireside conversation, three experienced leaders unpack what it really takes to build a high-performing agency, from making the big calls on growth and culture to staying relentlessly focused on the customer.
They’ll share the lessons, mistakes and defining moments from their own journeys, and get candid about what separates agencies that plateau from those that keep finding new ways to grow.
Expect practical insight on building a strong culture, creating genuine customer loyalty, bringing your people with you, and turning long-term ambition into the decisions you make every day.
Build the habits that win new managements
Winning new managements isn't about making more calls. It's about building a business that attracts opportunities before you ever pick up the phone.
From building one of Australia's most awarded property management businesses to launching a specialist investor-focused agency, Simone Shirvington has built her reputation on disciplined business development, exceptional customer service and a relentless focus on long-term relationships.
In this practical session, Simone Shirvington - this year's REB Awards Excellence Award winner - shares the habits, systems and daily disciplines that consistently drive rent roll growth.
You'll learn how to prioritise the activities that matter, build a pipeline that keeps delivering, manage your time effectively, set meaningful performance targets, and create a customer experience that turns referrals into your most valuable source of new business.
Whether you're a BDM, property manager, principal or looking to build a career in property management, you'll leave with a practical blueprint for creating sustainable growth that isn't dependent on market conditions.actical blueprint for creating sustainable growth that isn't dependent on market conditions.
Morning tea and networking
Build an evidence-based business
Every agency generates data. The right numbers can give you a powerful advantage: a clearer view of what’s working, what isn’t, and where your biggest opportunities sit.
But too often, those numbers stay buried in dashboards instead of actually shaping how your business runs. That means missed opportunities, slower decisions, and problems that only become visible once they’ve already hit your bottom line.
In this session, Michael Johnson, Director of market research firm, Agile Market Intelligence, will show you how to apply an evidence-based decision making framework into the heart of your operations. He’ll unpack how you can identify metrics that matter, how to use them to diagnose performance and uncover opportunities, and how to build the operating discipline that turns insight into action.
You’ll leave knowing with a proven framework to track the numbers deserve your attention, what they’re telling you about your business, and how to use them to drive more profitable, predictable and scalable growth.
GROW DELIBERATELY
TACTICAL Take control of your rent roll growth
PRACTICAL Building a pipeline that delivers new managements
PRACTICAL Scale your business through strategic acquisition
Growing your business through digital marketing, referrals, and strategic acquisitions
Take control of your rent roll growth
Growth is a choice, not a market condition.
Every property under management can be improved, retained, or lost. Every landlord not already in your rent roll is a customer to be won. The difference between agencies that consistently grow and those that plateau is not demand, but design: whether they have a deliberate system for attracting and converting new managements, or rely on organic churn and market movement.
This session explores how high-performing property managers are winning new customers every day of the year. It sets the foundation for two critical growth pathways: winning clients through digital marketing and referrals, and scaling through strategic acquisition.
Building a pipeline that delivers new managements
Winning new managements isn't about finding one great lead – it's about building a system that consistently creates opportunities.
This session shows you how to build a growth engine that wins business every day. You'll learn how leading property managers use brand positioning, digital marketing, referral strategies, and customer advocacy to build a repeatable pipeline of new managements, reducing reliance on market conditions and creating momentum year-round.
Scale your business through strategic acquisition
Organic growth isn't the only path to scale. For many agencies, acquisitions provide the fastest way to build market share.
This session shows how you accelerate growth by buying it.
But the agencies that succeed don't just buy portfolios. They know how to identify the right opportunities, value them correctly, and integrate them without disrupting customers or their team.
You'll learn how the most experienced operators source opportunities, assess commercial value, navigate due diligence and successfully integrate new managements while protecting customer experience, operational performance and long-term profitability.
Lunch and networking
KNOW YOUR CUSTOMERS
TACTICAL Turn customer experience into your growth advantage
PRACTICAL Automate the work without automating the relationship
Strengthening relationships to retain your customers and grow your business
Turn customer experience into your growth advantage
Your customers aren’t landlords or tenants. They’re people. People with different goals, different expectations and different levels of property knowledge.
It’s only by understanding what sets your customers apart that you can instil the confidence that you’re the right partner to help them get the most from their investment.
In this fast-paced session, Jason Back explores why customer experience is an essential commercial strategy. He’ll unpack how anticipating customer expectations, building trust and proactively creating value can drive stronger retention, more referrals and sustainable rent roll growth.
You’ll leave with a clear understanding of why customer-centric businesses outperform commercially, and how becoming a trusted adviser, rather than simply a property manager, can give your business a genuine competitive advantage.
Automate the work without automating the relationship
In a world where automation is rapidly replacing human tasks, how do you know where to draw the line?
It’s a fine balance. Mastering the array of tech tools at your disposal can improve efficiency and profitability, but create too much distance between yourself and your customer, and you risk losing your human grip on their business.
In this session, Jason Back explores where technology should end and the human touch should begin. He’ll challenge you to think more deeply about your customers and decide which touchpoints technology can own, and which moments should always remain human.
You’ll leave with real-world insight into where growth agencies are automating to save time, and where they’re deliberately leaning in to strengthen customer relationships, build trust and deliver a better experience.
SCALE SUSTAINABLY
Win the customers technology has changed
Deploying technology to serve your customers and protect and compound growth.
Win the customers technology has changed
We’ve been conditioned to expect things instantly via same-day fulfilment, short-form content, and AI that thinks faster than us, and increasingly, for us.
As a property manager, you’re not immune to these expectations. Complacency will kill your rent roll, while exceptional service will give your customers a reason to stay.
Service at scale requires technology. But the agencies that thrive over the next decade won’t necessarily have the newest technology. They’ll be the ones that best understand how technology is changing customer behaviour, trust and expectations.
Silvio Giorgio has spent decades leading technology and analytics transformation across some of Australia’s largest organisations.
In this keynote, we'll look at how technology has reshaped consumer behaviour across industries, how the best businesses have responded, and what property management can learn from those already adapting to the new expectations of their customers.
Lead the next era of property management
The future won't belong to the biggest or busiest agencies. It will belong to those of you who adapt first, execute consistently, and never stop raising the standard of what great property management looks like.
Throughout the day, you've explored the behaviours, systems and strategies that separate the industry’s best property managers from those simply keeping pace.
To close the day, you’ll hear from one of Australia's most respected property management leaders on what it takes to bring every piece of the puzzle together, and where they see the profession heading next.
Drawing on decades of experience leading teams, managing large portfolios and shaping the profession nationally, Cathie Crampton explores what it takes to achieve aggressive growth without compromising customer experience.
You'll leave with practical insights into the operating disciplines, leadership mindset and growth strategies that underpin sustainable profitability, and a clear vision for what the next generation of property management businesses will look like.
MC close
EVENT CONCLUDES
Full agenda including break timings and session materials provided upon registration.
Buy tickets