Buxton has announced the appointment of a new CEO to leverage more than two decades of customer-focused experience for the network.
Buxton has appointed Tony Sesto as its newest CEO, who joins the network after senior leadership roles with international automotive brands BMW and Honda, as well as Marshall White.
Sesto said he built his career around asking how to make a person feel valued after a customer interaction while at BMW.
“Years ago, someone said to me, ‘I’ve spent a fortune with BMW over my lifetime, but you wouldn’t even know who I am.’ That stayed with me,” Sesto said.
“It made me realise how easily businesses can lose sight of the individual. From that day on, I made it my mission to ensure every customer feels seen, valued and understood.”
He said that Buxton’s level of care for people, whether staff, customers, or the broader community, and the way the network’s values aligned with his own, were significant factors in his decision to join the network.
“You don’t earn the trust of Victorian communities for 165 years without doing something right. What stood out to me wasn’t just the history – it was the culture.”
According to Sesto, his approach to leadership has been shaped by his personal experience raising his daughter, which showed him the importance of patience, empathy, and active listening.
Early in his career, Sesto said he thought that leadership was about holding authority, but that his experience had taught him to slow down.
“The best leaders listen first, ask better questions, and create an environment where people can achieve more than they thought possible.”
Sesto said he would seek to protect what has made Buxton successful in the past while positioning the network for future growth.
“My focus is on supporting our people, strengthening the relationships we’ve built within our communities and ensuring Buxton continues to be a business people trust for generations to come.”
As the network and the broader industry evolve through technology and become more efficient, Sesto said it could not replace the human element of trust or empathy.
“Buying, selling or leasing a home is one of the biggest moments in someone’s life. It’s emotional, deeply personal and rarely straightforward.”
“People will always value having someone they trust by their side through that journey.”
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