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Why consistency is key in client retention

23 September 2019 Emma Ryan
Anna Younan

Ranked at number 23 in the REB Top 50 Women in Real Estate 2019, Anna Younan from McGrath Estate Agents Camden joins host Tim Neary on this week’s episode of Secrets of the Top 100 Agents.

Anna reveals why creating a sense of reliability is the key ingredient in retaining clients and gaining new business, and how agents who don’t remember the basics risk missing out.

She will also share:

  • How agents can make sure they’re not dropping the ball
  • The value of creating a supportive team environment
  • Why now is the time to maximise on increased buyer confidence

Did you like this episode? Show your support by rating us or leaving a review on iTunes (Secrets of the Top 100 Agents) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn.

If you have any questions about what you heard today, any topics of interest you have in mind, or if you’d like to lend a voice on the show, email This email address is being protected from spambots. You need JavaScript enabled to view it. for more insights.


Why consistency is key in client retention
Anna Younan reb
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Emma Ryan

Emma Ryan

Emma Ryan is the deputy head of editorial at Momentum Media.

Emma has worked for Momentum Media since 2015, and has since been responsible for breaking some of the biggest stories in corporate Australia, including across the legal, mortgages, real estate and wealth industries. In addition, Emma has launched several additional sub-brands and events, driven by a passion to deliver quality and timely content to audiences through multiple platforms.

Email Emma on: [email protected]com.au

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