EBM RentCover has revealed to the industry its updated new brand, as it continues to push industry boundaries and empower property professionals and investors.
Managing director Sharon Fox-Slater said the new brand better reflects the company’s strategic focus.
She said EBM RentCover is committed to educating both landlords and real estate professionals about the value of landlord insurance as well as the “ins and outs” of reliable protection.
“We want to ensure our clients have an absolute understanding of what they are covered for so they can be confident about what they need to do if something goes wrong,” Ms Fox-Slater said.
“The focus on education and proactive customer service and support means clients are better armed with the tools needed to select the right policy, understand the cover provided and respond adequately in times of disaster.”
Ms Fox-Slater said she wanted the brand to “truly encapsulate” the essence of who EBM RentCover is, and what it does.
“The new look and feel better conveys EBM RentCover’s forward-thinking and innovative approach to business, and showcases its strong desire to work closely with landlords and property professionals.
“EBM RentCover’s marketing materials have been updated and the website has been refreshed and features an info centre dedicated to providing expert guidance on landlord insurance matters.”
Ms Fox-Slater said that while the look may have changed, EBM RentCover’s core values remain the same.
“We aim to keep our service model local and ‘human’. When a client calls us, they get to speak to a real person based in Australia, not a machine or offshore staff member. And we don’t have chatbots either. In fact, our Expert Care Team takes around 80,000 calls each year and are empowered to really assist with insurance products or claims.
“The focus has seen EBM RentCover evolve and expand its product offering in response to the changing needs of the property market.”
EBM RentCover said it currently partners with more than 1,700 property industry professionals across seven states. It has paid out more than 5,500 claims worth in excess of $20 million in the past 12 months.