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New ID service to streamline lease agreements

By Grace Ormsby
22 March 2021 | 10 minute read
sign agreement reb

Signing a lease agreement is set to get easier, with a new solution allowing property managers to achieve one-step online “100 point” identity verification.

Australia Post and DocuSign have developed a solution that integrates DocuSign ID Verification with Australia Post Digital iDTM to verify signer identities for both existing and guest users.

All in all, it eliminates the need for customers to prove their identity in-person in order to verify documents such as lease agreements, or even to open a bank account.

The new service has been touted as better enabling real estate businesses to meet compliance obligations and reduce risk, through eliminating the need to collect and store copies of sensitive identity documents.  

VP customer success APAC at Docusign, Paul Cross, has acknowledged that many Australians have found “the bottleneck around ID verification” being a requirement to either provide verified copies of their documents or to visit an organisation in-person with physical copies of their ID.

On the other side of the coin, organisations will often require a copy of that identification as a physical record of that check taking place.

“By integrating DocuSign eSignature and Australia Post Digital iDTM, we’re making it more efficient and frictionless for customers to prove their identity and access their services,” he stated.

Not only that, but when transactions contain highly sensitive, personally identifiable information, “security is critical”, according to the VP.

“Protecting customers is our number one priority, and this new comprehensive approach to ‘100 point’ ID verification addresses the security, privacy, compliance and validity requirements for ID verification across Australia.”

Margo Stephen, head of Australia Post Digital iDTM , has also stated that the combination of services “enables DocuSign customers to improve their service experience, meet compliance obligations and reduce risk by eliminating the need to collect and store copies of sensitive identity documents”.

She said Australia Post sees the collaboration “as a great opportunity to increase awareness of digital identity in Australia and give people more places to use their Australia Post Digital iDTM to securely and simply prove who they are when transacting with a range of services online”.

Users who have an existing reusable digital ID on their Australia Post Digital iDTM smartphone app can use the ID as part of the verification process, while new users are able to enter details from their identity documents, which are checked against official sources.

Once verification is successful, users are passed back to the DocuSign eSignature application to complete their agreement with the creation of a mobile digital ID also able to reuse the ID in future.


Grace Ormsby

Grace Ormsby

Grace is a journalist across Momentum property and investment brands. Grace joined Momentum Media in 2018, bringing with her a Bachelor of Laws and a Bachelor of Communication (Journalism) from the University of Newcastle. She’s passionate about delivering easy to digest information and content relevant to her key audiences and stakeholders.

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