Powered by MOMENTUM MEDIA
realestatebusiness logo

Breaking news and updates daily. Subscribe to our Newsletter!

Home of the REB Top 100 Agents
Breaking news and updates daily. Subscribe to our newsletter

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

Dodgy removalist complaints cause watchdog to issue warning

By Juliet Helmke
26 July 2022 | 1 minute read
Gary Newcombe reb

A growing number of complaints about dodgy removalists has prompted a consumer watchdog to warn those involved in property moves to ensure they’re working with reputable professionals.

Western Australia’s commissioner for consumer protection Gary Newcombe has reported an influx of complaints related to removalists who were engaged based off of social media posts.

“Initially, the trader quotes an hourly rate and requests a small deposit, however upon arrival they demand a large lump sum be paid up front with a promise to return any unused money once the job is complete.

Advertisement
Advertisement

“In some cases, the traders have refused to return or deliver the furniture until the higher fees have been paid. Neither are the promised refunds forthcoming and belongings are often damaged during the move for which a remedy is never provided,” Mr Newcombe explained.

Disputes over costs were a primary issue, but damage to property was also high on the list, accounting for just over half of the complaints they’ve received in the past 18 months. Lateness of removal trucks was also noted in consumer complaints.

To mitigate these issues, Mr Newcombe stressed the importance of engaging removalists whose work can be verified.

Property managers can play a role by assisting incoming or outgoing tenants with referrals for reputable movers. Many all-in-one connection services used by real estate businesses may offer to connect clients with movers, but being able to personally vouch for the quality of work goes further in relationship building with a client who may wish to engage you or your business again in future.

Indeed, Mr Newcombe suggested that anyone planning a move either source a removalist from the Australian Furniture Removers Association or get a personal recommendation from someone they trust.

And he urged everyone to be aware of the issues currently arising through social media ads.

“Consumers are urged to be wary when sourcing removalists on social media, as they may be using someone else’s ABN to appear legitimate. It can also be tricky to identify the individual behind a business that is only advertised on social media, meaning consumers may struggle to enforce their rights should they wish to pursue legal action,” Mr Newcombe said.

In the worst-case scenario, he urged consumers to seek what might be due to them and bring the matter to the attention of consumer protection agencies.

“Like other traders, removalists must exercise due care and skill by doing all they can to prevent damage or loss, and the consumer has the right to claim compensation if they fail to do this,” he said.

Dodgy removalist complaints cause watchdog to issue warning
Gary Newcombe reb
lawyersweekly logo

Tags:

ABOUT THE AUTHOR


Juliet Helmke

Based in Sydney, Juliet Helmke has a broad range of reporting and editorial experience across the areas of business, technology, entertainment and the arts. She was formerly Senior Editor at The New York Observer.

Rankings
rankings
JUST RELEASED
May 09, 2022

REB Top 50 Women in Real Estate 2022

REB is thrilled to present the Top 50 Women in Real Estate 2022 ranking, which sets t ... LEARN MORE

rankings
JUST RELEASED
May 04, 2022

REB Top 100 Agents 2022

Now in its second decade, the REB Top 100 Agents 2022 rankings are the most revered s ... LEARN MORE

rankings
JUST RELEASED
May 02, 2022

REB Top 50 Agents NSW 2022

Even a pandemic has not put the brakes on the unstoppable property market in NSW, whi ... LEARN MORE

rankings
JUST RELEASED
April 27, 2022

REB Top 50 Agents VIC 2022

The COVID-19 crisis has not deterred the property market in Victoria, which has been ... LEARN MORE

rankings
JUST RELEASED
April 25, 2022

REB Top 50 Agents QLD 2022

As the property market continues to roar in Brisbane and Queensland, the REB Top 50 A ... LEARN MORE

Coming up

rankings rankings

 

Subscribe to our RPM
mailing list

 

Do you have an industry update?

top suburbs

12 month growth
Box Hill
127.02%
Mollymook
82.85%
Brightwaters
79.93%
Cleve
78.13%
Bawley Point
76.2%
Murrays Beach
75.57%
Terranora
70%
Crescent Head
69.38%
Park Ridge South
68.32%
Mollymook Beach
67.09%
SEE AREA REPORTS ON SMART PROPERTY INVESTMENT WEBSITE
Subscribe to Newsletter

Ensure you never miss an issue of the Real Estate Business Bulletin.
Enter your email to receive the latest real estate advice and tools to help you sell.