Domain’s finance offering has a new general manager and CEO.
Karen Koh has been appointed to the role at Domain Home Loans, which stands as a joint venture between Domain and mortgage brokerage business Lendi.
Ms Koh joins the business after a stint as CEO at BrickX, as well as having been an operating partner at Potentia Capital. She’s previously also held a strategy role at National Australia Bank (NAB) and been a partner with Deloitte Digital.
Commenting on her appointment, the new CEO said she is “incredibly excited” to be joining the Domain team and is “motivated by the opportunity to lead Domain Home Loans’ re-imaging and re-designing of customers’ property journey when it comes to finance, and helping ensure they feel supported every step of the way”.
“Domain’s deep property knowledge, combined with Lendi’s capabilities, means Domain Home Loans is an exciting solution for property purchasers, and growing this business as part of Domain’s marketplace strategy is a challenge that I’m excited to be leading, as general manager and CEO,” she continued.
Highlighting customer research that found customers face more than 400 online touchpoint in the early stages of a property and finance journey, Ms Koh said Domain Home Loans will be focused “on making that experience easier”.
Domain group director, consumer, Jason Chuck has backed Ms Koh’s appointment, stating: “We are certainly excited to be welcoming a leader of Karen’s background to Domain, to steer Domain Home Loans in a hotly contested property market, in which financing purchase is more than ever at the forefront of customers’ property decisions.”
ABOUT THE AUTHOR
Grace is a journalist across Momentum property and investment brands. Grace joined Momentum Media in 2018, bringing with her a Bachelor of Laws and a Bachelor of Communication (Journalism) from the University of Newcastle. She’s passionate about delivering easy to digest information and content relevant to her key audiences and stakeholders.