Real estate agents from across Queensland gathered in Brisbane last week for the REIQ Summit.
Remaining human and providing excellent service was the walkaway message of the event.
The two-day summit was an opportunity for real estate professionals to learn from industry experts, motivators and influencers while keeping up to date with the very latest in proptech and services.
Those who went along got to draw knowledge from a range of guests, including financial expert and Sunrise host David Koch, Paralympic and Commonwealth Games gold medalist Kurt Fearnley and customer service expert Julie Cross, to list a few.
Across the days, breakout sessions were held to give participants practical information to take away.
The sessions were hosted by real estate agent Daniel Lee, who is known for utilising his social media to push entertaining listing videos; Harcourts’ business development manager Natalie South; REA’s rent specialist Kurtis Pirotta; and Future Housing Taskforce founder Kevin Doodney.
Hope filled the room, as guest speakers and hosts emphasised positivity, which was illuminated on brainstorming field notes.
“It’s more than procedures. It’s the experience. People want people to help them solve problems,” Ms Cross said to the crowd as she demonstrated why property managers must have service with attitude.
Rexlabs head of marketing Tracey Jones took to the floor to find out what people thought of the presentations.
“The biggest thing I’m getting from pretty much all the presentations is more focus on the customer themselves,” one attendee said.
“It’s not just what we believe is the message, our message that we’re known for, but [what] do the consumers and customers know of us and how do I translate our message to speak to them,” another said.
Another reiterated the message that there was a lot to be positive about, such as low debt and a big government stimulus package.
“Get your head up, look around and talk to the people you know. And it’s not about change at once, it’s about just starting to change the culture of innovation,” another summit-goer said, reflecting on the message from key speakers.