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NSW has vowed to crack down on various issues of concern, including underquoting and unlawful evictions, as it outlines its annual compliance and enforcement agenda.
NSW Fair Trading has announced its compliance and enforcement agenda for 2025–26, identifying areas of concern in both the rental and property sectors.
The industry watchdog has identified unlawful evictions and lockouts as a key area of concern for rentals, while repairs, maintenance and fair contracting are the points of focus in the wider property industry.
Underquoting will also be one of the key issues the watchdog tackles, in a bid to help the NSW community “buy with confidence”.
These points of focus have led NSW Fair Trading to create the Rental Taskforce and the Strata and Property Services Taskforce in an attempt to address growing concerns regarding compliance.
Fair Trading has made it clear that its key focus is to protect consumers and address misconduct, with the aim of raising compliance standards before enforcement becomes a necessary step.
It utilises a collection of data from complaint trends, enforcement outcomes, and emerging risks to identify the key areas of concern in the industry.
NSW Fair Trading commissioner, Natasha Mann, said the data makes sure the focus is placed in the right area.
“These priorities are about making sure NSW Fair Trading is focusing its efforts where they matter most – on the issues which cause serious harm to consumers and impact confidence in the market,” she said.
“Whether it’s cracking down on illegal evictions, enforcing product safety standards, holding agents to account for underquoting or taking action where strata agents don’t act in the best interests of owners, our message is clear – we are watching, and we will act.”
The underquoting agenda comes less than two weeks after real estate agent Josh Tesolin had his licence suspended due to alleged breaches in relation to more than 100 properties.
Mann said that Fair Trading is acting in the best interests of the consumer.
“Consumers expect businesses to play by the rules and these priorities show where we will focus our efforts to protect them,” she concluded.
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