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Listed episode 8: A positive attitude leads to positive results

08 August 2018 realestate.com.au

Promoted by realestate.com.au.

With Kristen Carlyle-McKenzie from Biggin & Scott - Richmond

“If you’ve got a happy team, you’ve got happy clients.” These are the words that Kristen Carlyle-McKenzie, head of property management at Biggin & Scott in Melbourne’s inner-city Richmond, lives by.

In the latest episode of Listed – realestate.com.au’s new video series featuring Agents and Property Managers -  Kristen shares with how she has built, and maintains, a highly successful team in an ultra-competitive rental market. She understands that her own happiness influences the happiness of those in her office, and that encouraging her team, through providing access to a range of benefits, has been key to her excellent staff retention. These benefits include professional training, flexible working hours, a mentor program, meditation and social events.

With 16 years of experience under her belt, Kristen has created a platform that builds success, as well as a great reputation among her clients.

Watch the episode now


Listed episode 8: A positive attitude leads to positive results
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Where is the biggest threat to agents in 2019?

3rd party lead generation companies
DIY models discounting sales commission
Prop-tech firms cutting out the agent value proposition
A yet unidentified proper disruptor – like Uber or Airbnb
None of the above. There is no threat.
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