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After extensive consultation with agency users, Managed has launched an advanced new Action Centre, the task management hub at the heart of its property management operating system.
According to Rohith George, Managed COO, the newly released Action Centre has been designed to deliver the expectations of how property managers want to approach their day-to-day work. The feature, a centralised task management hub, has been rebuilt from the ground up with direct input from property managers, leasing agents and BDMs across Australia.
George said the update reflects the company’s commitment to co-creating technology “crafted by property managers, for property managers”.
“It’s essentially customer-built,” George said.
The Action Centre is a central point for task management within the Managed platform.
“It’s where property managers see their to-do list every single day, not just chasing arrears or lease renewals, but any priority, whether it’s storm-related maintenance or compliance tasks,” George said.
Built from customer insight
To ensure the overhaul addressed real challenges, Managed worked with 18 of its customers ranging from boutique agencies to multi-office networks managing 3,000-plus properties.
“We asked them to tell us every problem they were facing and what would make their jobs easier,” George said.
“We then itemised those issues into high-priority features and tested our roadmap with them. Their feedback guided every improvement.”
“That’s why we went straight to the source. Our customers have essentially helped scope more exciting features that were already in development,” he said.
A more intuitive PM platform
According to George the upgraded Action Centre will now deliver greater visibility across tasks, allows owners, renters and agency staff to follow progress more easily, and offers a more intuitive interface.
“We’ve gone back to the foundations of design to make it cleaner, easier to navigate, and up to the standard people expect today,” George said.
The result is not just better efficiency, but greater engagement, George said.
“Property managers are more excited about their day-to-day jobs because the improvements reflect their own ideas.”
From daily efficiency to industry standards
For George, the benefits go beyond saving time. He believes the Action Centre will help shift property management into a more relationship-driven profession.
“Our vision has always been for property managers to focus less on mundane admin and more on people and relationship building,” he said.
“For agency principals, it’s about having teams that are more productive and not bogged down in paperwork. And for the industry, it’s about lifting standards across compliance, communication and outcomes for owners, tenants, trades and even government.”
Tomorrow’s challenges, solved today
The relaunch of the Action Centre underlines Managed’s ambition to remain at the forefront of innovation.
“If our platform helps property managers stay ahead of their daily tasks, it allows them to be proactive rather than reactive,” George said.
“That’s how we deliver better outcomes for everyone in the property ecosystem.”
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