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Jodie Stainton and Harcourts Solutions have transformed property leasing, adding Virtual Tours to allow tenants to explore homes 24/7 while helping the team lease faster and smarter.
Jodie Stainton has built a reputation as one of Queensland’s most forward-thinking property management leaders, recognised for both her influence across the industry and her ability to drive meaningful change inside her business. As Head of Property Management at Harcourts Solutions, she oversees a growing portfolio of more than 2,350 properties in Brisbane, giving her a clear view of the pressures and opportunities shaping today’s rental market.
What sets Jodie apart in this current market is her commitment to a client-first approach and using technology to enhance the client experience. This includes her strong advocacy for delivering high quality marketing for engaging on-demand experiences connecting tenants no matter where they are located, while also creating data-driven insights.
“It’s been our goal to reduce vacancy to just 3 days between tenancies, while maintaining a positive experience for both tenants and owners. Before adopting Little Hinges, we faced several challenges in managing our growing portfolio. During the wave of relocations to Queensland, around 20 percent of prospective tenants looking at our listings were interstate, and many of them struggled to view properties in person. The legislation also recently changed to allowing only 2 inspections per week and tenants often needed to re-inspect just to take measurements or check features, which added delays. It was critical we found something that showcased our properties 24/7 to make the whole process seamless.
To address these challenges, Jodie and her team introduced Little Hinges virtual tours across their portfolio.
“What we found was that tenants were able to qualify themselves for the property, prior to taking the time to attend in person. This assisted us to source quality tenants quickly, reducing the number of inspections required and ultimately, vacancy days. Our NPS leasing satisfaction score rose to +94.”
“The benefits extend well beyond leasing. We also add the virtual tour to our entry condition reports, which assist to highlight the property’s condition and reduce disputes when tenants vacate. Even our trades and service providers can access the scans remotely to provide quotes without necessarily needing to attend the property in person, reducing costs for owners.”
“Approximately 50% of our owners live interstate and overseas, so they love being able to ‘walk-through’ their properties in real time.”
“Since adopting Little Hinges, we have seen real improvements in how we market and lease properties. We’ve scanned nearly 800 properties so far, and our listings consistently achieve higher advertising scores on REA with an average of just 11 days on market and 3.3 days between tenants.”
“A recent lease highlighted the platform’s value: the property had been on the market for 50 days with another agent. The property presented really poorly online and had only attracted two applications. The owner contacted us through our website, and we had it on market within 2 days with a virtual tour.”
“Within 24 hours, three prospective tenants had registered for an inspection, and the property was leased in under five days. It really demonstrated just how powerful high quality marketing is for driving engagement.”
“For us, virtual tours are a real competitive advantage and a way to deliver exceptional experiences for both tenants and owners. Looking ahead, I believe virtual tours will become increasingly central to real estate. As wearable and immersive technologies become more mainstream, we’ll see more confidence in virtual tours.”
Little Hinges offers all-in-one digital packages, combining virtual tours, high-resolution photos, floor plans, and on-demand listings. Each package provides tenants with an immersive, accurate view of the property, no matter where they are located. Beyond visuals, the platform delivers live visitor analytics and engagement, giving property management teams insights into which features capture the most attention and where prospective tenants are searching from.
Interested in trialling Little Hinges? Contact us today to get started.
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