Your Haven Realty – Finalist in Six REB Property Management Excellence Awards for 2025

When and how did your business start?

Your Haven Realty was founded by Principal Nick Kruger, who brings more than 20 years of real estate experience to the business. Before launching the agency, Nick worked with respected brands including Ray White and Remax. These roles helped shape his understanding of both sales and property management and laid the foundations for the business he would go on to build.

Nick created Your Haven Realty with a simple vision. He wanted an agency that genuinely cared about people, communicated clearly and consistently and delivered a high quality experience for every client. Starting from scratch with zero clients required resilience, hard work and the belief that there was room in the market for an agency that focused on doing the job properly. Today, Your Haven Realty is known as one of Brisbane’s most trusted and well reviewed property management specialists.

What inspires you in your role and in the industry?

Nick explains that he is inspired by being a role model and by achieving success in a way that is aligned with strong values. Most importantly, he is motivated by knowing that clients are happy with the service they receive. Building trust and creating a sense of confidence for owners and tenants is central to the way the entire team shows up every day.

What is your approach to customer service and how does it set you apart?

Customer service at Your Haven Realty is not a checklist. It is the foundation of the entire business. The team focuses on building real relationships and aims to create a positive experience for every person who interacts with the agency. This service philosophy is reflected in several key areas including:

• Clear and transparent communication
• Fast response times
• A proactive approach to maintenance
• Listening carefully to client needs
• Treating owners and tenants with genuine respect

This mindset has resulted in hundreds of positive online reviews and a reputation as one of Brisbane’s best property management agencies. The team believes that exceptional service should always be expected rather than treated as a bonus.

How does the business innovate and stay ahead of industry trends?

Real estate is always evolving and Your Haven Realty makes it a priority to stay ahead. The team regularly attends training sessions, webinars and industry updates in order to stay informed on legislation, technology and market conditions.

The agency also embraces digital tools and uses technology to improve communication, streamline workflows and enhance the client experience. This includes the adoption of AI, automation and modern property management systems. By blending technology with warm and personal communication, the team delivers a service that feels modern, efficient and genuinely human.

What has been the toughest challenge over the past two years and how did you overcome it?

One of the toughest challenges has been brand recognition within a market dominated by large franchise agencies. Launching a business with no existing client base requires significant effort and persistence. The team focused on building awareness and trust through several key tactics including:

• Investing in strong branding including signboards and billboards
• Running targeted advertising
• Encouraging reviews from every client experience whether positive or constructive
• Delivering high quality service that encouraged referral based growth

This approach has helped Your Haven Realty build a highly recognised and respected presence across Brisbane. Referrals now play a major part in the agency’s growth and demonstrate the effectiveness of their service first approach.

What are the goals for the next five years?

Your Haven Realty is focused on continued growth and improvement. Over the next five years, the agency aims to:

• Further expand the property management portfolio
• Increase operational efficiency
• Grow and strengthen the property management team
• Continue building its presence across Brisbane and the Gold Coast

Success is viewed as a moving target with our team. Each achievement becomes a new foundation to build upon. A recent example is the agency’s recent win as Most Outstanding Real Estate Agency for Brisbane in the 2025 for the Local Business Awards. This goal has now been reached and sets the tone for the next chapter.

More About Your Haven Realty

Your Haven Realty provides a complete suite of real estate services across Brisbane and the Gold Coast. The agency specialises in residential property management, leasing, tenant placement, routine inspections, maintenance coordination and property sales. They also support investors with guidance on market conditions, portfolio performance and long term strategy.

Their focus on genuine care, clear communication and consistent results has made them a trusted partner for owners looking for a reliable and values driven agency. Whether managing a single investment property or an entire portfolio, Your Haven Realty aims to deliver peace of mind and a seamless experience from start to finish.

Think Real Estate? Think Your Haven Realty!