AI contract reviews are quietly reshaping agent-client relationships

As Australia’s property landscape evolves, specialised AI tools are redefining what it means to be client-first, data-driven, and future-ready.

As Australia’s property market rebounds with renewed intensity, buyers agents are navigating a familiar tension – how to deliver fast, informed service without compromising client protection.

With homes selling before the first open inspection concludes and buyers scrambling to submit offers, the pressure to act quickly has rarely been greater, but speed comes at a cost.

According to national conveyancing law firm Lawlab, a growing number of buyers are entering contracts without fully understanding the terms – exposing themselves to hidden risks, from restrictive settlement clauses to unexpected financial penalties.

“Fear of missing out is driving a surge in impulsive property decisions, with buyers acting emotionally rather than being legally prepared,” Lawlab Managing Director Ian Perkins said.

“Too many buyers are signing on the dotted line without reading the fine print, which is a legal blind spot that can cost them dearly.”

This trend is unfolding against a backdrop of rising prices and heightened competition. Property analytics firm Cotality reported a 1.1 per cent national home value increase in October – the fastest monthly gain in more than two years.

The expanded First Home Guarantee scheme and February’s interest rate cut have intensified activity, particularly in the sub-$800,000 bracket. With properties going under contract within hours, traditional legal review processes are struggling to keep pace.

To address this gap, Lawlab developed BuySecure, an AI-powered contract review platform designed to simplify complex property contracts and deliver tailored legal insights in minutes.

The platform uses proprietary artificial intelligence to analyse uploaded contracts, benchmark terms against local regulations, and highlight key risks and conditions. It’s like having a seasoned property lawyer on call 24/7, ready to decode “the fine print” and empower buyers to proceed with confidence.

“By offering rapid legal insights without the delays of traditional conveyancing, professionals can help clients move quickly while still making informed decisions,” Mr Perkins said.

“The platform is about speeding up business, making it more efficient, and providing excellent customer service, while also helping buyers agents get their clients ready to secure deals.”

The platform’s appeal lies in its specificity. Unlike generic AI tools, BuySecure is tailored to Australian property law and has been tested across all states and territories.

It extracts critical information – such as property and title details, special terms and conditions as well as settlement deadlines – and presents it in a digestible format.

Mr Perkins said beyond its legal functionality, the platform is quietly reshaping how property professionals manage their operations and marketing more efficiently.

“Offering instant contract clarity reduces the need for time-consuming follow-ups with conveyancers, allowing buyers’ agents to focus on strategic advice and client engagement,” he said.

“Client quality is also improving. Buyers who understand their contracts are more likely to proceed with confidence, reducing drop-off rates and boosting conversion.

“Buyers’ agents say that presenting clear, AI-generated summaries helps clients compare properties more effectively, leading to faster decision-making.”

The platform’s analytics capabilities are also helping professionals refine their outreach.

By tracking client activity and engagement patterns, buyers’ agents can better target campaigns and tailor messaging to specific buyer profiles, whether it’s first-home buyers, downsizers, or investors.

Recent research from the Business Council of Australia and the Australian Information Industry Association confirms that AI adoption is accelerating across professional services, with measurable gains in productivity and client retention.

“In this context, BuySecure reflects a broader shift because AI is no longer a novelty – it’s becoming infrastructure,” Mr Perkins said.

“As the property landscape continues to evolve, the integration of AI into the agent-client relationship may prove to be one of the most consequential shifts of the decade – not because it replaces human expertise, but because it enhances it.”

Lawlab, founded in 1899 lawlab was re-branded in 2004 by the current Directors Ian Perkins and Richard Bootle and...

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