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Home of the REB Top 100 Agents

When urgency builds trust and when it breaks it

By Adrian Bo
30 January 2026 | 3 minute read
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Urgency at a listing appointment is often misunderstood. The issue is not urgency itself. The issue is urgency without substance.

One of the most common concerns agents have is the fear of appearing pushy when trying to secure a listing. In reality, urgency is rarely what damages trust. Most owners expect it. They often interpret urgency as hunger, commitment and intent, and they assume that same energy will show up later when buyers are involved and negotiations begin.

Trust begins to break down when urgency is not supported by value.

If urgency is driven purely by the desire to close the listing, owners sense it quickly. The conversation becomes about speed rather than strategy. Pressure replaces explanation. At that point, urgency feels self-serving rather than professional. This is something I see regularly when working with agents who have not yet developed the confidence to clearly explain the reasoning behind their recommendations.

Urgency works when it is paired with clarity. Owners need to understand why a decision matters, not just that a decision needs to be made. That means talking through current market conditions, buyer behaviour and the role timing plays in achieving the best possible outcome. When urgency is grounded in logic and evidence, it feels responsible rather than rushed. This distinction is often reinforced through real estate sales coaching, where agents learn to lead conversations rather than push outcomes.

Communication plays a critical role. Over-communicating does not mean overwhelming an owner with information. It means walking them through your thinking and ensuring there are no gaps in understanding. When owners feel informed, urgency feels supportive rather than aggressive.

A compelling business proposition ties everything together. Owners want to know why they should choose you and why acting now makes sense in their specific situation. This is not about closing techniques. It is about leadership. Agents who refine this skill through performance coaching for real estate agents are able to balance conviction with trust.

Urgency, when handled properly, strengthens confidence. It reassures owners that you will bring the same focus and intent to buyer conversations and negotiations. Being pushy is not about speed. It is about motive and delivery.

When urgency is driven by value, supported by clear communication and aligned with the owner’s best interests, it becomes one of the most effective tools an agent can use.

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Adrian Bo is a licensed and accredited Real Estate Agent and Auctioneer with over 35 years of experience in the...

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