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Home of the REB Top 100 Agents

Why Complacency Is the Biggest Risk to an Agent’s Relevance

By Adrian Bo
30 January 2026 | 4 minute read
Screenshot 2026 01 30 082304 xkdiqu

Many agents lose momentum not because the market changes, but because they stop evolving once they reach a certain level of success.

Complacency is one of the most common weaknesses I see across the industry, and it rarely appears early in someone’s career. It usually shows up after an agent has achieved a degree of market share, tenure or consistent results. They reach a point where listings are coming more easily, their name is recognised, and their attraction feels established.

The mistake is assuming that position is permanent. Many agents begin to believe that once they are known as the attraction agent, that status will hold without continued effort. In reality, attraction is not something you earn once. It is something you have to maintain. Markets move. Consumer expectations change. New agents enter with energy, different skill sets and a willingness to adapt.

Unless you continue to reinvent yourself and evolve how you operate, relevance fades faster than most people realise.

Staying relevant requires consistent visibility, but not just noise. It requires quality information being put into the marketplace. That might be through letterbox drops, social media, digital content, email marketing or SMS communication. The channel matters far less than the standard. What matters is that your message remains useful, current and reflective of how the market actually works today.

This is where many established agents fall behind. They rely on reputation while newer agents focus on communication. Over time, familiarity replaces authority. Without ongoing profiling of your activity, your results and your thinking, the perception of leadership weakens.

Continual market profiling is essential. Sharing insights, activity and outcomes reminds your community that you are still active, still engaged and still evolving. It reinforces why you are trusted and why you remain relevant. This discipline is often reinforced through real estate sales coaching, where agents are encouraged to treat attraction as a process rather than a title.

Complacency is rarely intentional. It is usually the result of comfort. But comfort is dangerous in a competitive industry. Agents who maintain momentum are the ones who remain curious, challenge their own habits and continue refining how they communicate. Those who commit to ongoing improvement through performance coaching for real estate agents or structured real estate coaching programs tend to recognise this earlier. They understand that attraction is built through consistency, visibility and relevance, not just past performance.

Maintaining attraction status requires effort, but it is far less work than trying to regain it once it has slipped. Agents who continue to profile their market, their activities and their results place themselves in a position to retain, and often increase, their market share over time.

Complacency does not arrive suddenly. It settles in quietly. The agents who stay ahead are the ones who never assume their position is secure.

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Adrian Bo is a licensed and accredited Real Estate Agent and Auctioneer with over 35 years of experience in the...

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