Agents handle lots of confidential information and can become targets for cyber thieves. With trust account fraud continuing to make headlines, hacker-turned-cyber security consultant Kevin Mitnick provides his top tips on protecting your business from cyber attacks.
There are many risks to your business in this digital age, with fraudsters and hackers after everything from money to data.
According to Mr Mitnick, these four steps form the most secure way to manage digital logins and applications in your business and private life:
1. Use a VPN
“Whenever an employee connects to an open wireless network, ideally they should use VPN, which stands for virtual private network,” Mr Mitnick says.
“When they are connecting at the local coffee shop or wherever they have open wireless networks, they immediately connect to a VPN service. It costs about $60 a year if you purchase access as a consumer.”
2. Don’t choose your own passwords
“Don’t pick your own passwords,” Mr Mitnick advises.
“Use a password manager like LastPass or 1Password. What that does is it enforces that you have a different password at each different employee, application or website and basically stops the common problem of people using the same password on a multitude of sites from happening.”
3. Use two-factor authentication
Anyone familiar with mobile banking will have used the process known as two-factor authentication.
“As far as setting up access to systems or sites like eBay, Amazon, Google or any of these sites ... enable two-factor authentication.
“Before you can log in, not only do you have to have your username and password, but you usually, through a mobile device, get a text message or there’ll be an application you can install on your mobile device that actually will contain a code, and the code changes every 60 seconds and you need all three things to actually gain access to the system that you want to gain access to.”
4. Open attachments using Google Docs
“Whenever you receive an office document or a PDF file in an email, use Google Docs to open it or Google Quick View,” Mr Mitnick says.
“Don’t open it on your computer with your typical Adobe software, because there are so many security flaws in Adobe that [it] might be a method a social engineer is trying to use to break into your computer.”