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Blogs

Manage your business: outsource vs. processes

Jo-Anne Oliveri weighs into the outsourcing debate by questioning how good are your processes? Write comment (0 Comments) ...

Consistency and structure are key to listing presentation success

Checklists and procedures are important in all aspects of property management, especially when it comes like wining new business, writes Sam Nokes. &...

The Power of Face-to-Face

Face-to-face negotiation doubles your chance to win business, writes Graeme Hyde, but how do you rank when it comes to belly-to-belly communications? ...

Part 5 of Change – Making the decision to move on

Leah Calnan takes on the often taboo subject of resigning. How you can do it the right way. Write comment (0 Comments) ...

Positive and productive communication

Tara Milzewski shares the power of positive and productive communication. Write comment (0 Comments) ...

Managing your agency’s reputation

Did you know your agency’s reputation is one of its most valuable assets? Practising proactive reputation management should therefore be top of your...

The road to department manager

Clare Verrall shares her eight tips and tricks that will help you climb that corporate ladder Write comment (0 Comments) ...

Tara’s 5 tips to fast track your department growth

Many assume a successful BDM, is often hired to simply be signing new landlords. I can assure you from my past experience it's much more than that, wr...

Part 4 of Change – Fees v Continuality – what’s it worth?

In this day in age when the level of expectation of people and customer service is so high, why do we still see agents reducing their fees to ridiculo...

Positive relationships through policy

At the 2013 REIQ Property Management Conference, I tackled a question posed by principals and business owners – ‘How do you modify others’ behav...

Average life span of a property manager

A poor mixture of lack of training and mentoring, systems, procedures, portfolio size, company environment and salary mean the average property manage...

The importance of customer service and a strong reputation

All too often, we hear about property managers who have been in the industry for a long period of time and who have lost their drive and passion for t...

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