When looking to engage a property manager for your organisation you should really consider these few key elements.
1. Enthusiasm for the industry.
Property management is a very demanding but extremely rewarding career and you need the right candidate on your team. Ensuring that right person has enthusiasm for the industry and property management is one of the first things you are looking for.
Attitude is everything.
The right attitude coupled with that collective spark of enthusiasm will make the difference between having a great property management business with repeat clients, referrals and growth or a stagnated department with endless dramas and little to no growth.
You can train people but you cannot change the wrong attitude.
2. Candidate needs to be detailed, focused and organised in their skill set.
You should be looking at choosing a personality that is super organised, systemised and consistent in their work performance. The successful candidate really needs to be able to stay on target autonomously.
Property management requires diligence, focus, consistency, and detail to the job at hand. The right person will need to be particular in their work ethic, be willing to handle multiple tasks in a very organised manner - time blocking is great for this, including daily and weekly planning. Your interview questioning should cover this off.
3. Personality testing.
There are many personality types out there and many different ways to test this: I have used DISC, Myers Briggs, and a few others.
I'm not suggesting using any one of these in particular, but using personality testing in your property management organisation will help you to find the right candidate that helps tick all the boxes of things you want in an employee, and also will help you to get the right mix in your office.
You want to try and obtain the right balance of personalities and skill sets in your company; not too many of one type or the wrong type for the work, since this can cause major problems.
4. Your job ad is crucial
Your job ad must reflect your culture, vision and what type of personality you need in your business. Describe what a day in the life of your company is like, benefits of working with you and so on.
It cuts down on time wasted with people you don't want or whom may not be genuine in their applications. Make the job application applicable to your company, throw in some different questions you want answered in the application that are applicable to your organisation, this will ensure that they are paying attention to the job ad and are answering all the job selection criteria and how they are best suited to you and your business.
Even think about a survey that they need to complete before they get to the interview. This will answer some of those really important questions for you before they get to the interview.
This will save you time and also get the right applicants through your doors.
These ideas are really only a snippet of what you can do to pick a great property manager. If you would like more information on what you can do, I'm happy to help.
ABOUT THE AUTHOR
Loretta Morgan has over 17 years' experience in the property industry, ranging from managing residential real estate to major commercial and industrial portfolios for private and institutional investors.
Loretta was a finalist in the 2011 REIQ Awards for Excellence - Commercial Property Manager of the Year category and also a finalist in the 2013 REIQ Awards for Excellence - Residential Property Manager of the Year. This year, Loretta was a finalist in the Sunshine Coast Business Women's Network - Young Business Woman of the Year, regional finalist in the Australian Institute of Management Excellence Awards and finalist in the Sunshine Coast Business Awards.
Loretta is also a member of the REIQ, Young Industry Professionals Advisory Panel.