Powered by MOMENTUM MEDIA
realestatebusiness logo

Breaking news and updates daily. Subscribe to our Newsletter!

Home of the REB Top 100 Agents
Breaking news and updates daily. Subscribe to our newsletter

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.

Tech, yes, but don’t skimp on personal service, says top niche network

By Tim Neary
18 April 2018 | 1 minute read

As the business of real estate continues to evolve, the influence on it of technology will continue to be magnified, but one prominent Queensland network has said that it will never replace the value of good old-fashioned customer service.

“Customer experience is the core of every good business. You can add as much tech as you want to any business; however, it all comes back to the experience you offer the customer,” said Coronis managing director Andrew Coronis.

But Mr Coronis also said that tech plays an important role in creating the right environment to do business in.

Advertisement
Advertisement

“We have identified key software that can help immensely improve the user experience,” the MD said.

“Moving forward, the industry will need to bring major listing sites and the customer transaction closer together.”

He said that Coronis is currently working with various software partners, such as Google, Bing and Microsoft, to make that a reality for its clients.

Mr Coronis added that working with an international “tech giant” has made a significant impact on the business.

“We integrated Swedish tech giant Diakrit into our company in early 2017 who offer state-of-the-art technology and innovative software to enhance the real estate experience.

“This has resulted in increased levels of engagement on our listings and helps the buyer mentally move into a property before even walking through it.”

He said that the results have been remarkable.

“We have tripled the amount of leads into the business and doubled our web users in the past six months alone by utilising systems that smart-segment audiences and communicate in a timely and appropriate manner.

“This is on par with world-leading digital strategies learned from top-tier multi-global corporations.”

Mr Coronis said that when he took over his father’s business in 2002, his goal was to build a network of 50 offices without franchising.

“Today, our team of 300-plus property professionals collaboratively work together offering our clients sales, property management, conveyancing, home loans, financial planning and building and pest inspections under the same roof.”

Tech, yes, but don’t skimp on personal service, says top niche network
data technology reb
lawyersweekly logo
Rankings
rankings
JUST RELEASED
May 09, 2022

REB Top 50 Women in Real Estate 2022

REB is thrilled to present the Top 50 Women in Real Estate 2022 ranking, which sets t ... LEARN MORE

rankings
JUST RELEASED
May 04, 2022

REB Top 100 Agents 2022

Now in its second decade, the REB Top 100 Agents 2022 rankings are the most revered s ... LEARN MORE

rankings
JUST RELEASED
May 02, 2022

REB Top 50 Agents NSW 2022

Even a pandemic has not put the brakes on the unstoppable property market in NSW, whi ... LEARN MORE

rankings
JUST RELEASED
April 27, 2022

REB Top 50 Agents VIC 2022

The COVID-19 crisis has not deterred the property market in Victoria, which has been ... LEARN MORE

rankings
JUST RELEASED
April 25, 2022

REB Top 50 Agents QLD 2022

As the property market continues to roar in Brisbane and Queensland, the REB Top 50 A ... LEARN MORE

Coming up

rankings rankings
Do you have an industry update?

top suburbs

12 month growth
Mirador
103.33%
Bawley Point
98.13%
Walla Walla
90.7%
Byron Bay
86.67%
Kiama Heights
85.93%
Greta
84.14%
Nulkaba
81%
South Hobart
78.78%
Diddillibah
76.25%
Lennox Head
73.98%
SEE AREA REPORTS ON SMART PROPERTY INVESTMENT WEBSITE
Subscribe to Newsletter

Ensure you never miss an issue of the Real Estate Business Bulletin.
Enter your email to receive the latest real estate advice and tools to help you sell.