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How to get the best out of each demographic

26 September 2019 Emma Ryan
Michelle Stephens

Michelle Stephens of OBrien Real Estate Carrum Downs believes adapting one’s customer service strategy to suit different personality types is key to success.

In this episode of Secrets of the Top 100 Agents, she joins host Tim Neary to explain why it’s important not to make assumptions about the reasons why people are buying or selling, and how she has successfully navigated her way through a difficult market by managing expectations.

Michelle will also share:

  • The importance of being a people person
  • How to deal with different characters
  • Why maintaining regular touchpoints is critical 

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Did you like this episode? Show your support by rating us or leaving a review on iTunes (Secrets of the Top 100 Agents) and by liking and following Real Estate Business on social media: FacebookTwitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you’d like to lend a voice on the show, email This email address is being protected from spambots. You need JavaScript enabled to view it. for more insights.

How to get the best out of each demographic
Michelle Stephens reb
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Emma Ryan

Emma Ryan

Emma Ryan is the deputy head of editorial at Momentum Media.

Emma has worked for Momentum Media since 2015, and has since been responsible for breaking some of the biggest stories in corporate Australia, including across the legal, mortgages, real estate and wealth industries. In addition, Emma has launched several additional sub-brands and events, driven by a passion to deliver quality and timely content to audiences through multiple platforms.

Email Emma on: [email protected]com.au

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