Whether you are looking on an individual level or from an organisational point of view, having clearly defined roles and responsibilities goes a long way towards ensuring success and productivity.
This is especially true in the world of real estate and property management, where a diverse skill set with emphasis on everything from customer service to negotiation and research is a key requirement.
Dividing these roles and defining the positions with clear instructions and structures not only helps employees and managers surpass their expectations, but also reduces the risk of misalignment and miscommunication for property management firms.
So, how clear are your goals as an individual and as a team? And what can you do to start achieving them to your full potential? The following discussion will be helpful. Keep reading!
The absence of role clarity: what’s at stake?
Role clarity or position descriptions can do wonders in boosting productivity, communication and employee engagement in the work place. While the job responsibilities are mentioned at the time of hiring, they are not as well documented or established as required and are mostly treated as just a mere task or compliance exercise. However, absence of this clarity results in mismanagement and the blame game, costing the company not just a dipping level of employee morale but also customer trust in their services.
Position descriptions and their benefits
Educating the staff about their position descriptions and roles that they are expected to fulfil can greatly influence their behaviour and performance and also provide them the boost of motivation they need to drive for success. One can avoid a situation of chaos in advance, and also have the right people in charge to handle any kind of circumstances that arise in the long term.
All employees - whether they are property managers, administration or middle management- need a sense of direction and alignment to stay on the same page with the employer. When people see that their roles and responsibilities are aligning well to the business’ strategy and goals, they are more engaged, attentive and motivated and tend to perform better.
Role clarity brings more focus and drive into your performance, and you can even schedule your tasks in advance for greater productivity on a personal and team level. On the other hand, a haphazard manner of doing things can spell disaster particularly when deadlines are approaching, clients are expecting glitch free quality from your side and all the work gets piled up on one of the members.
Stronger sense of responsibility
A lot of times these position descriptions and role definitions are drafted when underperformance rears its head, causing more confusion amongst employees. For inducting a better sense of responsibility, it is best to chalk up roles and responsibilities in the beginning of a project so that no one ends up on the wrong end of the deal.
Coming to the performance front, it’s important to review staff in the areas that are most relevant to performance in their role. When managers and employees know what they are expected of and what should be the level of alignment between their performance and job roles, they are more likely to prioritise it in an efficient manner.
Lack of communication almost always results in an unclear vision of job roles - most employees suffer from this and don’t even realise what they are doing wrong. The key point to grasp here is that role clarity is not just a set of expected outcomes that one should focus on – rather, it’s a collection of tasks and responsibilities that need to be covered efficiently to achieve that level of perfection and customer satisfaction. And that’s what needs to be addressed and understood by the manager and each person working under them.
ABOUT THE AUTHOR
Jarrad Mahon is an experienced and passionate property investor, real estate agency owner and the "go to" for Perth property investment insights and practical strategies wealth growth in today’s market.
Over the last seven years he has used his engineering background to build and refine WA’s most award-winning property management business with a unique investor mindset.
Jarrad thrives on helping hundreds of clients every year to get the best property returns while avoiding costly mistakes. He has learned by investing all around Australia and using a variety of value-adding strategies.
Jarrad has recently been named in the 'top 40 business owners and entrepreneurs in WA under the age of 40' and he is a regular contributor to a variety of property investment and industry magazines.