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Clients demand the convenience of technology, PMs told

13 August 2015 Jay Garcia

An award-winning property manager has said burgeoning technology trends are becoming an expectation from client, but one that is making her role easier.


Amy Hammond from Laing & Simmons Double Bay, who won this year’s Excellence in Property Management Service at Laing & Simmons’ annual awards, said new technology is a growing demand among landlords and tenants.

“The renter is usually between the age group of 20 and 40, and that’s where life is heading – everything is online, we have online applications, online maintenance reporting systems and booking systems,” she told RPM.

“All of these things are available to everyone and they offer instant satisfaction and response, which is great for everyone.”

Ms Hammond said digital technology has made life much easier and is a key focus for her organisation.

“I think there’s been a big shift, particularly within my company, and principals invest a lot of money keeping up to date with the latest facilities to make our job easier and more accessible for people looking for properties as well as owners,” she said.

According to Ms Hammond, her office has invested in numerous new technologies such as a booking system that allow people to book inspections online.

“We’ve also got a good maintenance system that has been implemented, so tenants are able to report repairs online using an app,” she said.

“Also, when you do an ingoing and outgoing condition report or periodic report, there’s a great system that allows us to do it on an iPad, take photos and just be really thorough with our reports.”


Clients demand the convenience of technology, PMs told
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