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Motivating your property management team

By Bob Walters
02 September 2015 | 1 minute read
Bob Walters

How do business owners get their PM teams to consistently perform at higher levels, and how do they maintain a level of high morale?

It always amazes me how so many business owners point the finger at their people and talk about them as if they are the problem or an entity unto themselves responsible for all failings within the business. 

It is a brave leader who will look at themselves first and ask some very powerful yet disturbing questions, such as:

  • What have I done in the past that worked?
  • What's going on with me right now and am I bringing enthusiasm to the workplace?
  • Am I being realistic in my expectations and have I communicated them to my team?

A team's performance is a direct reflection of the leader who leads them. Think about it… People within a team will only perform to the level that they see rewarded or to the level that their leader brings to the table. In my training seminars with business owners and department managers, I often challenge them to look at themselves: their strengths, weaknesses and how they manage before they look at the problems that their people are challenging them with. 

Many business owners are put into their positions with little or no training and they are doomed to fail. The assumption most employees make is that because you are the leader, you should know how to manage personalities and motivate. This couldn't be further from the truth. People skills are just that, a skill that is developed through training, application and experience. 

I am not saying that we absolve the team members of responsibility. Let's face it, in a highly functioning team environment there is a high level of accountability all the way around. What I am saying is that us leaders need to be willing to look at ourselves and what we have control over.

Here are seven things you can do to motivate your PM team: 

Look in the mirror. Are you waking up with enthusiasm and excitement about your work? Have you set goals for yourself and your team? Or are you just punching a time clock like the rest of them and it's all you can do to not fall asleep with boredom or scream out loud with frustration? What do you need to be more excited and enthused? If you are not excited and energetic, it is only fair to expect your team bring the same to the table. 

Take a retreat. Step away from the work environment for a day or two. Go to a two-day management seminar or retreat and re-fuel, re-group and re-energise so that you can bring a fresh attitude and approach back to your team. Many leaders are suffering burnout and they are not able to be creative with their solutions. Signs of burnout are: lethargy, apathy and negativity – just to name a few. But if you do this, I recommend getting a professional business coach or mentor. 

Take a pulse. Do an assessment of your team dynamics. List all of your team members on a piece of paper and beside each person's name indicate the level of performance you feel they are currently at, what you feel they are capable of and where the gap in performance exists. Then think about how you have approached this person in the past in regards to performance improvement and what you can do differently this time with them to have them hear you in a new and different way.

Tell them what you want. Have a team meeting and tell your team that you want to brainstorm ideas on how to create higher levels of motivation and morale. Be willing to hear all ideas and, as a group, have them prioritise the ideas and then delegate the action items. Be willing to do something yourself to show your commitment to the goal of higher motivation and morale.

Do a 360. It is a brave leader who willingly has his/her teams assess them as leaders. The 360-degree performance evaluation system does just that. It allows for employees to evaluate their leaders and to provide sound feedback on how their leader can improve. Tell your team you want their opinions and input on how you can be a better leader. Be open and willing to hear the good with the bad and sometimes the ugly. Then do something with the feedback – communicate back to your team what you are going to do as a result of the feedback.

Coach regularly. Statistics show that leaders who have a coaching plan in place for their team have less absenteeism, higher productivity and overall higher morale. Spend quality one-on-one time with your team members on a regular and rotating basis, and they'll begin to perform at higher levels due to ongoing personal attention and sense of belonging. Coaching prevents bad behaviour and negative attitude by your employees.

Praise in public – criticise in private. There is nothing that replaces pure praise. Most employees value recognition by their leaders above pay raises. We often undervalue the power of praise and we may even feel that if they are doing a good job they should know that we think they are great. Some leaders feel that giving praise all the time is hard work and that employees requiring it are high maintenance. The rules of giving effective praise are:

–       praise specific behaviours or results;

–       be sincere;

–       make it timely when the event happens; and

–       when possible, make it public.

Often we feel that we just need to throw money or perks towards our teams to keep them happy. It has been found that truly what people want is to have open communication, straightforward and direct leadership and an easy going environment to work within. Sounds good, doesn't it?

The rewards of leadership are many and we can have greater satisfaction, less stress and a sense of accomplishment when we look at what we can do to improve our team's performance and happiness on the job.

Motivating your property management team
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Bob Walters

Bob Walters

Bob is one of Australia’s leading authorities on residential property management. In 2005, Bob launched a property management procedural system called “The Bob Walters Property Management System”, a 1,200+ page “property management business in a box”. This System has been purchased by more than 400 agencies across Australia and New Zealand. He is also Australia’s largest selling author of property management audio/visual training products.


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