A leading property management group in WA has launched a new software program that is geared towards transforming how property management companies handle maintenance issues raised by tenants.
The Limnios Property Group has launched LimniosFIX, a downloadable web-based app that allows stakeholders to track maintenance issues lodged with the property management division. It also has a star-rating capability for service received.
CEO Irene Limnios said that the new platform will save PMs’ time and money and improve efficiencies.
“The new platform is likely to save landlords thousands of dollars on maintenance costs, lower vacancy rates and ensure that tenants could resolve maintenance issues quickly,” Ms Limnios said.
“Maintenance issues are one of the biggest concerns property management companies have to deal with, [with] millions being registered every year by tenants.”
She also said that LimniosFIX will give landlords the flexibility to be as involved or removed from the program as they like.
“At the crux of this software is its simplicity, which is optimal for moving forward in our digital age, and offers a seamless alternative to phone and email traffic for everyone involved.”
The platform also has a feature that allows tenants to resolve maintenance issues before they lodge a maintenance problem.
Ms Limnios said that the feedback on the new platform so far has been encouraging.
“[It] has managed to significantly reduce bottlenecks in maintenance problems and significantly reduced call-out trade fees for landlords.
“Tenants have also been delighted with the system as they have access to immediate information online to help resolve maintenance issues themselves. And if they cannot resolve the problem, tenants can quickly lodge the maintenance issue online and easily track the progress of their maintenance problem.
“In particular, tenants love the star-rating feedback for tradespeople as this ensures that a high level of service is provided through a very direct accountability process.”