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The PMs’ guide to getting the job done right, the first time

19 December 2017 | 11 minute read
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A new survey has revealed the five things tradies find most irritating — the list every property manager should get their hands on to ensure a job is done right the first time.

The CEO of tradie finding website ServiceSeeking, Jeremy Levitt, says that those who hire a tradie are typically out of their depth and may not realise their demands are unreasonable.

“When [customers] have unreasonable demands, it can make it really difficult for tradies to do their best work,” Mr Levitt said.


From a sample size of 700 tradies, ServiceSeeking discovered the top five issues tradies deal with their customers that aggravate them to no end.

The top five things to not do around a tradie are:

1. Not paying on time

The most despised quality in a customer, according to the survey, was withholding pay, at 48 per cent. This is unsurprising when you consider that tradies are just doing their job and expect to be paid for their time.

2. Bartering

Speaking of late payments, haggling was another hated customer trait, with 25 per cent of tradies saying they do not like it. The price of a job is typically not negotiable and is determined from the result of many different working parts.

3. Watching over

No one likes to be watched over all the time, and tradies are no exception; 21 per cent of tradies said that when customers do this, it annoys them to no end.

4. Unclear instructions and changing job briefs

Not being able to get a straight answer out of a customer infuriated 24 per cent of tradies, with another 17 per cent saying that customers changing their mind is an annoyance. This goes to show that in order for a tradie to do a good job, they need clear instructions they can follow through all the way to the completion of a job.

5. Backseat drivers

Being told how to do your job by someone with no experience in your field can get pretty frustrating, and it did for 17 per cent of tradies, who said they found this to be the thing that customers do that annoys them incredibly.

Other annoyances that ended up being minor bugbears in comparison included unreasonable time expectations for 22 per cent of tradies and being spoken down to for 10 per cent.

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