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More than just answering calls, a contact centre can handle sales-focused outbound calls to improve your lead conversion.
In real estate, things can get hectic quickly. There’s a lot of routine and time-consuming work that takes your focus away from selling more properties. If you’re dealing with an extensive list of property leads but are too busy to get to the phone to follow up with them all, then partnering with a contact centre can help.
Here’s everything you need to know about how contact centre services can benefit your real estate business.
Outbound calling: Follow up with leads on time
Did you know it takes an average of six to eight follow-up attempts before a potential lead can be successfully converted to a sale? That’s why real estate professionals need all the help they can get.
Making follow up calls is one of the best ways you can gain a lead’s trust, especially if done in a timely manner. Outbound calling services can offer a smart choice if you don’t have enough time for a follow-up strategy. These involve making follow-up calls to leads in your CRM and collecting relevant information to update your database. This lets you focus on closing the sale while professional operators take over your cold outreach and follow-up efforts. From gauging a lead’s interest in your listing to keeping your company top-of-mind – an outsourced support partner can save you time and effort to make sure none of your potential leads go to waste.
Appointment scheduling: Keeping your appointment calendar full
Time is of the essence. And it may be the difference between securing a high-value appointment or losing it to a competitor.
Keeping track of appointments is important. But it can also be tedious and can side-track you from your sales priorities. Contact centre services include remote receptionists that can proactively follow up with your property leads, confirm appointments, and reschedule them if needed. With experts managing you or your team’s appointment schedules, you regain control of your time as your calendar remains accurate and packed with high-quality warm leads.
Make your real estate prospecting more efficient
In many ways, a contact centre complements the workflow of your sales department. By providing the expertise to manage your outbound campaigns, contact centre services can drastically reduce the time and effort required from your in-house sales team, allowing them to focus their efforts on closing deals.
If you want to make your real estate prospecting more efficient but have limited resources, then consider outsourcing your outbound campaigns to a trusted contact centre partner.
Ready to connect with more qualified property leads?
Alltel can provide contact centre and outsourced support solutions tailored to your real estate business. With 24/7 Australian-based contact centre experts, we can deliver a range of inbound customer support and outbound calling services to help you focus on what you do best. To learn more, visit our contact centre page.
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