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How typical real estate agents respond to leads

By Zoe Pointon
17 February 2020 | 1 minute read
Zoe Pointon

What does the performance of a typical real estate agent look like in Australia, and how good are they at converting leads into listings?

Data from the Behaviours of Top-Performing Agents Report shows there is a big gap between the success levels of average and top performers, created by some very small shifts in behaviour. 

Put simply, top performers win more than twice the number of listings that go to market compared to average performers because they do three things just a little bit better. Top performers contact all their leads (not just most of them), contact their leads faster and then dominate during appraisals. 

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Here are the benchmarks for comparison:

Average agents: 

  • Respond to 96.7 per cent of their leads
  • Take 146 minutes (2.5 hours) to respond
  • Make contact with 69.9 per cent of the leads they reached out to
  • Receive appraisal appointments with 35.7 per cent of those they contact
  • Win 42.6 per cent of the appraisals they go to
  • Win 18.5 per cent of all the listings that go to market

Top-performing agents

  • Respond to 100 per cent of their leads
  • Take 98 minutes (1.6 hours) to respond
  • Make contact with 75.4 per cent of the leads they reached out to
  • Receive appraisal appointments with 52.7 per cent of those they contact
  • Win 63.7 per cent of the appraisals they go to
  • Win 41.9 per cent of all the listings that go to market

You can see in these numbers just how much better the top 10 per cent of agents are compared to average performers who sit around the 50 per cent mark. 

But it also reveals a pretty clear path to how to be a better agent. Focus on being thorough and fast to respond to your leads and hone your appraisal skills. 

Most importantly, however, make sure you know how good you are at these key metrics in reality — using data, not just your gut instinct. 

What proportion of leads do you contact? How long does it take you on average to reach out to a lead? And how good are your appraisal skills really? You’ll be able to work this out by calculating the proportion of business you win from your appraisals. The question then becomes: do you have the tools to measure these metrics easily?

The Behaviours of Top-Performing Agents data shows that when agents respond quickly to leads, they establish trust with potential sellers, which sets up the rest of the relationship for success. The longer agents take to respond, the higher the hurdle becomes in winning over the vendor. And in some instances, that slow response does such damage that it discourages the vendor from listing altogether.

But improve your game across the three key behaviours of contacting leads, being fast and delivering great appraisals by even just a small amount and you’ll significantly power up your performance.

By Zoe Pointon, OpenAgent CEO

How typical real estate agents respond to leads
Zoe Pointon reb
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