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Home of the REB Top 100 Agents

Why Elite Agents Are Replacing Scripts with Real Conversations

By Adrian Bo
28 May 2025 | 3 minute read
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The best agents in 2025 aren't over-rehearsed, they’re confident, clear, and connected. Here’s why coaching now focuses more on trust than talk tracks.

For years, the path to becoming a top-performing agent was paved with scripts and dialogues. Agents were trained to memorise, rehearse, and deliver. But in today’s market — where information is readily available and sellers are more discerning — that model is evolving.

In my experience coaching agents nationally, including some of the country’s top performers, we’re seeing a shift. It’s no longer about being the slickest talker in the room. It’s about being the most trusted.

The New Edge: Speed and Simplicity

It used to be that negotiation was the biggest competitive edge. Today, the question most sellers are asking is: how quick and easy is it to do business with you?

Vendors don’t want complexity. They want clarity. They want agents who can explain the process in plain terms and move swiftly without missing steps. In our coaching sessions, we focus heavily on streamlining communication — not oversimplifying, but cutting the fluff.

Time kills deals. And in a high-volume, fast-paced marketplace, being efficient with your language and systems is often the difference between a 2-week listing and a 6-week one.

Trust Trumps Technique

Scripts still have their place — but only when they’re understood, not recited. If you sound like a script, the seller tunes out. But if you can anchor your USP (unique selling point) to a real benefit for the client — “We do it this way, which means more exposure and ultimately a premium price” — that lands.

The top agents I coach spend time learning how to connect and explain, not just present. They know that a vendor doesn’t care about your brand first — they care about outcome. And the most powerful shift you can make as an agent is to position yourself around that.

The Most Powerful Seller Insight

If you surveyed 100 serious sellers, and asked them what’s most important in choosing an agent, what do you think they’d say?

It’s not personality. It’s not marketing brochures. It’s not office size.

It’s price.

They’ll say, “I went with [Agent X] because I believe they’ll get me the best result.” Whether or not that’s true is irrelevant — that’s the perception that wins listings. This is why your ability to explain how you achieve a premium price — not just that you can — is the single most critical part of your listing dialogue.

What Elite Coaching Looks Like in 2025

The agents thriving right now aren’t reinventing the wheel — they’re refining what works. They're:

Using coaching frameworks that suit their strengths

Learning how to explain their value with clarity

Focusing on energy, mindset and accountability

Building consistent prospecting habits

And most of all — putting in the reps


At Adrian Bo Coaching, we don’t offer gimmicks or “hacks.” We partner with agents who are ready to level up with proven systems, clear communication, and elite mindset performance.

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