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New custom workflows to empower agencies

By Staff Reporter
08 June 2021 | 1 minute read

Managed App, a pioneer in rental market payments and property management tech, today revealed a new feature that supports agencies to customise platform workflows to suit their specific internal processes.

Managed App director Thom Richards said the new release was a huge drawcard for agencies and further advances Managed App’s unique position as a driver of innovation in property management software.

He said: “Our product has always provided a number of standard task types, categories and statuses for agencies based on industry best practice and other standardised measures (ATO tax categories, for instance).


“However, with the release of this new feature, more established agencies can now add their own workflows to the system, too.

“This is a major enabler and will strengthen agencies’ capability and capacity for investors while supporting internal efficiencies.

“We’ve been working in this for some time to ensure we really understand what aspects of our platform needed flexibility. The release of this feature is a boon not only for current users of the platform, but for those that are rapidly choosing Managed App as the engine for their property management business.”

According to Mr Richards, while there are some baseline standardised operating methodologies, property management is not a homogeneous service with one universal way of setting up systems and processes.

“What we have found through our own journey is smaller agencies without a raft of operational knowledge like a defined, designated path to follow, while larger agencies that have existing systems and processes prefer to use their own,” he said.

“This made sense to us, given the vast difference in team size, management layers, geographic location, and legislative and compliance requirements.

“We’ve therefore built Managed App to be supportive of all agencies, with our new custom workflows empowering those companies that want to tailor some operating processes to their own existing systems.”

Mr Richards said it was important to strike a balance between standardising the bulk of Managed App-based best practice property management workflows but offer aspects of flexibility where it really added advantages for agencies.

“We’ve been very strategic in this regard. Too much flexibility and the system can become vulnerable; too little and it doesn’t truly support the unique ways agencies sometimes run their business,” he said.

“I feel we have got this first round of custom workflows right, but we are always reviewing and will finesse over time.”

This latest product development reaffirms Managed App’s commitment to agency growth and efficiency, and is another important milestone in its evolution, Mr Richards said.

Most recently, Managed App introduced new product pricing that allows agencies to share in the revenue generated via the platform’s fully native tradie marketplace.

“We’ve quickly become a 360-degree property management platform that is supportive of a property management sector that’s rapidly expanding its capabilities for Aussie property investors,” Mr Richards said.

“We’ve got a tradie marketplace, we fully automate payments, we offer a CRM for managing rent rolls, maintenance and repairs, cloud document storage, fully digital ingoing reports, outgoing reports and routine inspection; the list goes on. Now we have a custom workflow builder.”

Managed App’s new custom workflow feature seamlessly dovetails with its unique payment infrastructure. Agencies can now layer their processes on top of the ability for users to make instant payments via the NPP (New Payments Platform).

Since inception, Managed App has processed over $600 million in transactions.

New custom workflows to empower agencies
Thom Richards reb
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