The NSW government has deployed new software in a bid to simplify building bond management processes through the recently created Strata Hub.
Pegasystems Inc software will underpin the simplification and see the digitisation of the Strata Building Bond and Inspections Scheme (SBBIS) through a new site and mobile app.
According to Pegasystems, the NSW government will be “delivering unprecedented transparency, speed and accountability for developers, inspectors, and building owners” as a result of the software deployment.
NSW developers are required to submit a 2 per cent bond on all newly constructed multi-storey strata developments to cover costs of potential defective work, which has traditionally been a paper-based operation.
Now, the new SBBIS on the Strata Hub will eliminate paper forms and instead, implement a digital process using the Pega Government Platform.
According to Pega, the new SBBIS on the Strata Hub “provides full online transparency into all claims, reports, and inspections for all parties involved while keeping everyone on track with real-time updates and deadline reminders”.
Not only does the system streamline data input for front-end users, but it will reportedly support the NSW government on the back-end with compliance support and improved cybersecurity.
Rob Bollard is a director and industry principal – public sector APAC at Pega, and said, “paper-based and disconnected transactions create frustrations for people as they take longer to process, delaying outcomes that, in this case, have an impact on people’s lives”.
“With this upgrade, the Strata Hub is modernising how claims are processed, creating more frictionless service and ensuring results are achieved much quicker for all stakeholders,” he commented.
For NSW Customer Service Fair Trading Commissioner Rose Webb, “the SBBIS digitisation is a part of a broader transformation strategy currently underway as we seek to increase efficiencies, build trust, and strengthen confidence in the building industry.”
“By doing so, we will provide better protection for new apartment owners against defective building work.”