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After a spike in strata-related complaints, the NSW government is promoting a new resource that will help parties in the strata sector to quickly assess the condition of their properties.
NSW Fair Trading has officially rolled out its new Strata Health Check platform, which aims to make it easier for essential repairs and maintenance to be conducted on properties in strata schemes.
The new initiative comes as part of the NSW government’s first round of strata reforms that commenced on 1 July 2025, and introduced new and updated requirements on strata owners, tenants, agents, developers and committee members.
Under current strata laws in NSW, both the owners corporations and property owners within a strata scheme are required to maintain common property, or risk facing the escalated bills associated with late repairs or maintenance.
The introduction of the new Health Check guideline comes after NSW Fair Trading received more than 500 complaints about strata issues in 2024, and more than 22 per cent revolving around repairs and maintenance issues in strata properties.
NSW Fair Trading said the new Health Check would provide clarity to strata property owners around the processes involved in raising repair requests, and planning for upcoming repairs, maintenance work and regular building valuations that ensure a property meets all legal requirements.
Strata and Property Services commissioner, Angus Abadee, said the new Health Check was part of the state government’s broader move to minimise the amount of disputes that arise over strata repairs in NSW.
“Common property repairs and maintenance accounted for over one-third of mediation applications to Fair Trading in 2023 and 2024, so it is important planning is put in place to avoid further damage and conflict,” Abadee said.
The commissioner added that the new Health Check would also help to streamline operations in the NSW strata sector, and preserve the condition and structural integrity of strata properties across the state.
“There are over 87,000 strata schemes in the state and disputes over repairs have more impact than any other type of strata dispute in terms of strata residents’ finances, safety, amenity and wellbeing,” Abadee said.
“Leaving maintenance and repair issues unaddressed also reduces property values and pushes up insurance costs in affected buildings,” he concluded.
The new Health Check comes as part of NSW’s broader slate of strata reforms, which will later this year introduce training requirements for strata committee members to help them perform their roles and facilitate interactions with owners corporations.
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