sadhana-smiles

sadhana-smiles

AUTHOR • No. of articles: 28

Sadhana Smiles is chief executive officer of Harcourts Victoria, the state division of one of Australia’s leading and well respected real estate brands. She is also a popular speaker and presenter, and is regularly asked to speak at some of the industry’s most prestigious events, including ARPM, AREC, AREL, RELC, the REINSW Women’s Conference and the Harcourts Conference. Sadhana is also a regular contributor to a number of national real estate journals and publications.

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Who are we today?

The recently revealed census data shows just how much we have grown as a nation. The focus on population growth in the...

GROWTH

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SadhanaSmiles

Turning routine to remarkable

As a consumer of services, have you ever been in a situation where your expectations simply do not match what is being...

GROWTH

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SadhanaSmiles

Culture eats strategy for breakfast

I am sitting at the airport on my way home to Melbourne. I am exhausted, my body hurts, my brain is foggy and I have...

GROWTH

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SadhanaSmiles

My disappointing experience as a real estate customer

For many years now we have been bombarded by customer service buzzwords such as ‘raving fans’, ‘customer experience’,...

SALES

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SadhanaSmiles

Politicians and real estate agents

I attended an event recently where the keynote speakers were political analysts discussing the upcoming Victorian...

INDUSTRY

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SadhanaSmiles

Would anyone miss you?

Can you imagine sitting down with your great grandparents or even your grandparents and explaining to them the world...

GROWTH

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SadhanaSmiles

Is mediocrity the new excellence?

I had the opportunity to attend a “non-real estate” conference in Thailand recently and participated in an activity...

GROWTH • By Sadhana Smiles

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SadhanaSmiles

Controlling the monster we created

There have been a number of meetings and conversations about REA in recent weeks, all designed to put pressure on them...

GROWTH

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SadhanaSmiles

A year from now you may wish you had started today!

We are halfway through the year and now is a great time to do that reality check.

MARKETING

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